Rating Summary

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Great experience

5
17 September 2018 , Mary , Michigan

From my first request for a quote through the final installation, the service I received was excellent. I wouldn't hesitate to purchase again from Bouma. Friendly, informative, professional. I… Read more From my first request for a quote through the final installation, the service I received was excellent. I wouldn't hesitate to purchase again from Bouma. Friendly, informative, professional. I can't say enough good things about my experience. Go with Bouma, you won't regret it!

Company response:

Thank you Mary, we appreciate your business! Thanks for taking the time to leave a review.

lake house

4
22 June 2018 , Bryan , Michigan

My only complaint is the lead time for the door was not communicated clearly. We had to wait longer than expected for our door to be delivered- once delivered installation was immediate and well done.

Company response:

Thanks for the Review Bryan! I do apologize about the lead time. We were not aware that it would be that long. We found out that the Top Tech is a limited production door. All said and done your door looks great, You have a beautiful lake house! Thank you for being patient, We appreciate your business!

Satisfied customer

5
13 June 2018 , Scot , Michigan

I'm very happy with my new garage door and opener. The estimating/quote, ordering and installation process was very expedient, and I would highly recommend this product and Bouma Bros.

Company response:

Thank you for the review Scot! We do appreciate your business!

Listened to what I wanted/needed

5
09 May 2018 , Krista , Michigan

I had a previous company out here to fix the damage to my garage door but all he did was add a brace so if someone ran into it again than the door would be strong enough to not dent in any further.… Read more I had a previous company out here to fix the damage to my garage door but all he did was add a brace so if someone ran into it again than the door would be strong enough to not dent in any further. All I wanted was for there not to be a dent anymore.

Company response:

Glad we could help Krista! Thank You!

Garaga 16 x7 door

5
04 May 2018 , James , Michigan

Very pleased. Really updates the front of the house.
Ben - are extra controllers available? If so, at what cost each?

Company response:

Thanks for the review James! You can absolutely get more remotes,they are $30 each or you can get a wireless keypad for $47.50. Thanks James!

Not the quality I was expecting

3
15 April 2018 , A , Michigan

The product that repacled my broken opener seems cheaply made and much slower than my 20 year old unit. My biggest issue here? I called the office 2 times wanting to know if I could get a different… Read more The product that repacled my broken opener seems cheaply made and much slower than my 20 year old unit. My biggest issue here? I called the office 2 times wanting to know if I could get a different brand put on and was ignored. I will not do business with a place that cannot find the time to respond to legitimate concerns. I doubt this unit will last 5 years. I’m calling precision garage door in the future. Too bad I was a customer of this company for over 30 years.

Company response:

Sorry to hear that you are unhappy with your new operator. We Install professional model Genie operators. Genie is one of the biggest names in it's industry. Unfortunately the new operators with DC motors do run a couple seconds slower than some older models. We did answer several of your calls and did come back out to see if there was a problem and no problem was found. I apologize we did not meet your expectations and will continue to try and improve our customer service. We do appreciate you business, past and present!

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