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still waiting for a quote

1
15 March 2020 , barb ,

So disappointing with this company. We did have great service in the past. Called a couple weeks ago to get a quote replacing a garage door and opener and we are still waiting. Good thing we are… Read more So disappointing with this company. We did have great service in the past. Called a couple weeks ago to get a quote replacing a garage door and opener and we are still waiting. Good thing we are not holding our breath. My son had to call twice and was told the email was already sent. If that is the case, still waiting. Such poor customer service. Never again will we call you. I didn't even want to give a one star because certainly you don't deserve it and unfortunately it was required.

Company response:

Hello Barb! I am sorry you haven't received your quote. You asked for your quote on March 4 and we emailed it to you on March 6. A couple of days later your son called so we tried sending it to a different email at that point. If you still haven't received it we would be happy to mail you a hard copy or stop by and drop it off. Otherwise our office is just down the road if you would like to come take a look in our showroom at the different options. Again, I apologize for the inconvenience!

Broken garage door opener

5
19 February 2020 , Lisa ,

Called at 7 am and repair completed by 10am the same day. Unbelievable! Garage door not only works, but opens and closes so quietly.

Company response:

Glad we could take care of you so quickly! Thanks for your business!

Saved the day

5
31 December 2019 , CHRISTIN ,

Thank you for coming out and fixing the broken spring on our garage door. It was so nice that he even did it on New Year's Eve! Much appreciated!

Company response:

Thank you for choosing Bouma Bros. Happy New Year!

Professional-Prompt-Friendly-Affordable

5
23 December 2019 , Eric ,

I can not say enough good things about Bouma Bro’s. Sales and Service Inc.
Our Torsion spring broke over the weekend so we called first thing Monday morning hoping to get a repair made sometime… Read more
I can not say enough good things about Bouma Bro’s. Sales and Service Inc.
Our Torsion spring broke over the weekend so we called first thing Monday morning hoping to get a repair made sometime later in the week. The technician that we spoke with was knowledgeable, friendly and said someone would be out by mid day.
We had an appointment so we couldn’t be home when the service technician came.
When we returned home the repair was made, the charge was very reasonable and all completed by 1:00p

Company response:

Thanks for taking the time to leave a review! We appreciate your business Eric!

Great looking garage doors

5
15 December 2019 , Sheila ,

The new garage doors really changed the look of our house! We love them!

Company response:

Thank you Sheila! Glad you are loving your new doors!

Great Service

5
09 December 2019 , Jenny ,

The team at Bouma Brothers is quick and efficient. Same day service wasn't expected, but you got the job done. Thank you for your awesome, professional service!

Company response:

Thanks for the review Jenny and thanks for choosing Bouma Bros! Glad we could get the job done so quick for you!

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